Shipping POLICY

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The majority of your orders will be shipped Monday through Wednesday.  Our team works diligently to ensure your items are shipped with the upmost care and in a timely manner. 

During some seasons such as holidays or extreme weather conditions, your items may be held and processing time may be extended. 

Please allow two weeks for processing.

You will receive an email with a tracking link/number once your order has been processed. The estimated delivery window for your chosen method of shipment begins when the label has been made.

Please track your packages to ensure that it is kept out of harsh weather conditions when it is delivered. 

LuxeLeaf Exotics uses Fedex, UPS, or USPS depending on your location. Shipping costs are set at a flat rate for every item. 

Shipping upgrades such as overnight are available upon check out for an additional cost.

If you have any concerns with delays or damage to your items during shipping please contact us at help@LuxeLeafExotics.com with photos of your items, the state of the box and your order number. We do offer a live arrival guarantee with items shipped overnight. However; please have realistic expectations when ordering live plants. Our team puts in a great deal of effort to ensure your plant is packed with the upmost care, but there is always some risk with shipping delicate items. A small blemish, a yellow leaf, or a bent/broken stem can be a normal part of the shipping process. 

Each plant is packaged with the upmost care by a team of highly trained professionals. We use protecitve materials like poly-fil, insulation in colder months, and packaging paper to prevent damage from plants during transit. All packing materials are complimentary; including heat packs, cryo-packs, and insulation. 

We offer pickup to our local customers, so you can have your plants without the shipping hassle. Contact us today to schedule your order pick up at info@LuxeLeafExotics.com